Delivery & Return
Standard delivery within Accra is free. Deliveries will be made between 9.30am-6:00pm Monday – Saturday. We will aim to get your order to you within 2 working days after placing your order, but don’t be surprised if it turns up earlier than this, we will get it to you as quickly as we can!
For Out of Accra deliveries (Kumasi, Takoradi, Sunyani, Wa, Bolgatanga etc.) a delivery fee of 10ghs will be charged. Delivery will be made by bus to the various parcel offices. Clients can request for a particular means of delivering the order but Black Velvet will not be held responsible for loss or damage to package.
Exceptionally for out of Accra deliveries, payment has to be done strictly by mobile money. The order will be dispatched only after payment is received.
Orders placed on Monday to Friday before 2pm will be delivered the next day.
Orders placed on Monday to Friday after 2pm will be delivered two days after
Orders placed on Saturday, Sunday and on public holidays will be delivered the next working day.
In the rare event you have a faulty item, please return to us for an exchange or refund.
Items returned must be in the packaging they were delivered in, and must be returned within 15 days after the particular order is received.
If client opts to have his money refunded, it will be repaid via the same mode the payment was made.
Customer Services Department
Tel: 0277212723 or 0202415511