We ship throughout Europe and Rest of the World, same-day service within Ghana
Call us: (+233) 0272 822 916 (Monday to Friday 8am to 6pm, Saturday 10am to 3pm)

Terms & Conditions

This page provides information about who we are and the legal terms and conditions that may apply to your use of the Black Velvet website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.

Your use of this Website

You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Cookies

By using this Website site you are accepting our use of cookies unless you choose to reject them. For more information about cookies, please see our Cookies page.

Password / Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Black Velvet shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.

Ownership of Rights

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Tomori Consulting Company Ltd. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

 

Accuracy of Content

To the extent permitted by applicable law, BlackVelvetgh disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of BlackVelvetgh.

Other Legal Notices

There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.

Third Party Rights

Only you and BlackVelvetgh shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms.

Entire Agreement

These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law, Jurisdiction and Language

Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by Ghana law and subject to the exclusive jurisdiction of the courts of The Republic of Ghana. All contracts shall be concluded in English.

Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

Purchasing From the Black Velvet Website

Whenever you use this Website to order a Black Velvet product, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.

Product Descriptions

Black Velvet has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:

Orders will only be accepted if there are no errors in the description of the goods and their prices as advertised on this Website;
All prices are displayed in Ghana Cedis inclusive of VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of your Order

Please note that completion of the online checkout process does not constitute Black Velvet acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.

If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.

If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If Black Velvet cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

Delivery – Charges and Timescales

We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please click here

Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to Accra, Ghana. If no one is available at a residential or other address at the time of delivery, and the parcel is too big to fit through a letterbox, a card will be left with instructions on where to collect your parcel or how to rearrange delivery.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Black Velvet shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

Payment

We only accept payment in Ghana Cedis. Customers outside the Republic of Ghana will be billed in Cedis.
We accept the following cards as well as Proof pay payments:
MasterCard / Visa / Pay Pal/ Tigo, Airtel & MTN Mobile Money Platforms
Coupons Terms and Conditions

Activated coupons can be redeemed as full or part payment of any goods at www.blackvelvetgh.com online. No change will be given, if you do not spend the entire balance on the coupon the remaining balance will be updated after each transaction and shown on your account.

Coupons may be used to purchase goods of a higher price than the balance of the Coupon upon full payment of the difference.
If any product purchased with a coupon is returned for an exchange or refund, any money refunded will be credited back on to the coupon or on to a refund card if no receipt is presented.
This coupon is not a cheque guarantee, credit, store or charge card.
Please treat coupons as cash. The coupon is non refundable, not redeemable for cash and cannot be replaced if lost, stolen or damaged.
Black Velvet cannot be held liable for lost or stolen cards or any credit amounts held on such cards. Damaged, altered, or cancelled cards will not be accepted.
Coupons are valid for 6 months from the date of issue Once expired, any balance will be removed without notice.
Coupon balances can be checked online at www.blackvelvetgh.com/coupon
Black Velvet cannot accept responsibility for unauthorised use of coupons.
Coupons are not for resale.

Black Velvet reserves the right to amend the terms and conditions of the coupon at any time and to take appropriate action, including cancellation of the card if, at it’s discretion, it deems such action necessary. This does not affect your legal rights.

Coupon PIN can be found under a scratch off panel on the back of the card. This will be required when visiting www.blackvelvetgh.com/coupon
If you register your card online, you can protect your card against loss, please visit www.blackvelvetgh.com/coupon
 

Faulty Items

In the rare event you have a faulty item, please return to us at the address above for an exchange or refund. Please note, Customer Services Department

Email: support@blackvelvetgh.zendesk.com

Goods returned for exchange or gift vouchers must in all respects be in the condition you received them.

Contact us

Kemp House
160 City Road
London
EC1V 2NX
United kingdom
Tel: 07399890972

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